JCP&L's restoration process is designed to restore power safely and efficiently for affected customers. Crews initially are focused on responding to hazardous situations and high-priority damage locations, including the transmission and substation facilities that supply power for local distribution systems. Priority is also given to hospitals, critical care and life-support facilities, communications facilities, emergency response agencies and circuits serving the largest number of customers, followed by restoration of service to individual homes.
Critical care and well water customers already have received calls from JCP&L to warn them to expect extended outages. Reminders will be provided 24 hours before the storm. Customers on life-support equipment who have registered with JCP&L are a priority during the restoration process.
FirstEnergy customer call centers will be fully staffed. Customers without power are encouraged to call 1-888-LIGHTSS (1-888-544-4877) to report their outage or click the "Report Outage" link on
. Customers should immediately report downed wires to their electric company or local police or fire department. Customers should never go near a downed power line, even if they think it's no longer carrying electricity.
Emergency power generators offer an option for customers needing or wanting uninterrupted service. However, to ensure the safety of the home's occupants as well as that of utility company employees who may be working on power lines in the area, the proper generator should be selected and installed by a qualified, licensed electrician. When operating a generator, the power coming into the home should always be disconnected. Otherwise, power from the generator could be sent back onto the utility lines, creating a hazardous situation for utility workers and the public. In addition, generators should only be used outdoors and only in well-ventilated areas
For updated information on the company's storm preparation efforts, current outages, FirstEnergy's storm restoration process and tips for staying safe, customers are urged to visit the 24/7 Power Center at
. Or follow JCP&L on Twitter
and Facebook at
for the latest information.
JCP&L is a subsidiary of FirstEnergy Corp. (NYSE: FE). JCP&L serves 1.1 million customers in the counties of
FirstEnergy is a diversified energy company dedicated to safety, reliability and operational excellence. Its 10 electric distribution companies form one of the nation's largest investor-owned electric systems, serving customers in
and West Virginia. Its generation subsidiaries control more than 20,000 megawatts of capacity from a diversified mix of scrubbed coal, non-emitting nuclear, natural gas, hydro, pumped-storage hydro and other renewables. Follow FirstEnergy on Twitter @FirstEnergyCorp.