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October 24, 2012 /PRNewswire/ --
NICE Systems (NASDAQ: NICE) today announced that it will offer insights into maximizing the value of customer interactions for optimal impact on business goals at its Executive Power Lunch series. Taking place across three U.S. cities, these events offer best-practice discussions on how to Own the Decisive Moment™ as well as opportunities for peer-to-peer networking and conversations with industry thought leaders.
The featured presentation, to be delivered by
Brian Vellmure, Principal and Founder of Initium LLC / Innovantage, will examine the characteristics of the connected customer in a session titled
Generation C and How you Can Tap into its Connected Power. Vellmure is a business leader and consultant who advises senior management teams on how to accelerate growth by creating high performance alignment between organizational strategy, customer experience, and emerging technology.
"Consumers are engaging with businesses via a growing number of interaction channels and various touch points. They have greater knowledge, influence, and expectations than ever before, and demand 'now' service," says Vellmure. "In order to deliver on customer expectations and also meet their own business goals, organizations must recognize that each and every interaction - whether on the phone, at the branch, or via the web, presents an opportunity to listen and respond in a way that maximizes value exchange."
Presenting alongside Vellmure, several NICE experts will discuss the cycle of impacting every customer interaction.
Wendy Kinney, VP Workforce Optimization Solutions, will lead a session on how to
PREPARE for the Decisive Moment™;
Mike Levitz, Practice Leads, Insight Solutions, will discuss how to
SHAPE interactions as they happen; and,
Roger Hughes, VP Customer Experience Solutions, will share insight on how to
IMPROVE on future customer interactions by leveraging the voice of the customer.
To download the detailed agenda, please click
To register, please
NICE Executive Power Lunches will be held at the following locations:
October 30, 2012
Location: Ritz-Carlton Grande Lakes
November 7, 2012
Location: The Four Seasons Hotel
Salt Lake City, UT
November 8, 2012
Location: The Grand America Hotel