(NYSE: CVG), a global leader in customer management, today announced the appointment of Andrea Ayers as president and chief executive officer, effective November 1, 2012, and a member of the board of directors, effective today. Ms. Ayers joined Convergys in 1990 and has served in a variety of a leadership positions, most recently as president and chief operating officer.
At the same time, the Convergys Board of Directors appointed Jeffrey Fox as executive chairman of the board, also effective November 1. Phil Odeen remains on the Board of Directors as lead independent director.
Earlier this year, Convergys announced the management changes, which align its leadership team with its singular focus on the Customer Management business following the sale of its Information Management business. This represents the completion of the strategic repositioning of the company.
“Andrea Ayers has a track record of success and growth in this industry that dates back more than 20 years,” Fox said. “In my new role as executive chairman, I look forward to working with Andrea and her leadership team on capital deployment, with a continued focus on delivering outstanding value to our shareholders.”
Ayers said, “I would like to thank Jeff Fox for leading us through the simplification of our business. As a well capitalized market-leader in customer management, we are in a unique position to invest in what matters to our clients, reward our investors, and create opportunities for our employees. I am honored to have the opportunity to lead our talented team.”
As a leader in customer management for over 30 years, Convergys is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day, our nearly 75,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of
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