- Improve Technician Productivity
- Provide field technicians access to customer service history, equipment repair records, service contracts, product information, inventory, parts availability, address and driving directions in order to ensure first time fix rates and increasing capacity for more jobs per day.
- Decrease Service Costs
- Optimized scheduling to produce more efficient routes, thereby decreasing fuel costs and minimizing travel time between jobs.
- Eliminate time spent on manual data entry while ensuring accurate data capture, greatly improving the work-life balance for the technician as well as reducing administrative costs.
- Proactive Process Improvements
- Call center agents, dispatchers and field personnel are empowered with a 360 degree view of the customer, as well as powerful automation capabilities, to provide a more streamlined experience for their customers.
- Increased visibility into issues will facilitate increasing first time fix rates as well as the ability to provide service trend data by restaurant location, by depot, by franchise, and by restaurant concept.
Restaurant Technologies, Inc. Chooses Astea's Field Service & Mobile Workforce Optimization Solution
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