This Day On The Street
Continue to site right-arrow
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

CUSTOMER SUCCESS: Better Place Gets Even Better With BMC Software's Business Service Management

Stocks in this article: BMC

PARIS, Oct. 22, 2012 (GLOBE NEWSWIRE) -- As electric cars become more popular, the complexity of the technology required to keep the networks and charging stations up and running also increases.

To streamline its operations and technology infrastructure, Better Place, the leading global provider of electric car networks, selected BMC Software's (Nasdaq:BMC) Business Service Management (BSM) suite - working with leading Israeli information technology company, Matrix, to implement the solution.

"Our Better Place operation center is responsible for more than 100,000 charging poles and dozens of battery replacement stations across Israel and around the world," said Yossi Maor, project manager at Matrix. "We rely on BMC's solutions to run our centers at optimal levels, ensuring that our charging poles are fully functional while alerting us to any system issue that might compromise car charging and service. In certain scenarios, the technology even enables us to communicate directly with drivers, referring them to an alternative charging station in case of operational issues."

The Challenge

Better Place looked to satisfy a growing market and differentiate itself by anticipating its customers' needs and providing superior service to address them. The company needed to operate intricate operations, including the ability to communicate with electric vehicle owners about battery status and the location of the nearest charging station, keep charging poles up and running and send alerts about potential issues, to name a few. 

The Solution

Better Place recognized the need for BMC's BSM solution to streamline its operations and technology infrastructure to improve overall service and increase customer satisfaction. BMC's solution is at the heart of the company's charging pole monitoring systems and is the crucial infrastructure to receiving alerts and information from replacement stations.


The Better Place system offers significant benefits to help the company maintain customer service and support, including:

  • Dedicated service desk functioning as a central point of contact for issue reporting that also monitors every ticket to its successful resolution
  • Complete control of the servers, applications, databases, communication network, storage and event management console to centralized operations
  • Automatic version updates to maintain the highest level of service and support

In addition to Israel, Better Place has implemented BMC management solutions in Denmark and Australia.

For more details on Better Place's success with BMC's Business Service Management Suite, please:

Business Runs on IT. IT Runs on BMC Software.

Business runs better when IT runs at its best. That's why more than 50,000 IT organizations from the Global 100 to small and mid-market businesses in over 120 countries rely on BMC Software (Nasdaq:BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. With the leading Business Service Management platform, Cloud Management, and the industry¹s broadest choice of IT management solutions, BMC helps customers cut costs, reduce risk and achieve business objectives. For the four fiscal quarters ended June 30, 2012, BMC revenue was approximately $2.2 billion.

The BMC Software, Inc. logo is available at

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2012 BMC Software, Inc.

CONTACT: Editorial contacts:
         Tara Hanney
         BMC Software
         +1 713 918 2745
         Lisette Paras
         Ogilvy Public Relations
         +1 415 677 2771

BMC Software

Select the service that is right for you!

Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!


DOW 18,030.21 +6.04 0.03%
S&P 500 2,081.88 -0.29 -0.01%
NASDAQ 4,773.4720 +8.0480 0.17%

Brokerage Partners

Rates from

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs