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Bazaarvoice Releases Conversation Index Vol. 5: The Twitter Edition

Brand mentions in Twitter lag behind overall Twitter growth

While content about brands on Twitter is becoming increasingly conversational, the Bazaarvoice analysis shows that less of the conversation is about them:
  • The volume of tweets per day has grown 143% from 2011 to 2012; however, mentions of brands on Twitter have grown 113% in the same period.  
  • Original tweets about brands are declining while retweeted brand mentions are on the rise. Highlighting both the speed at which information travels on Twitter and the increasing redundancy of that information, the proportion of original tweets with brand mentions has fallen from 85% in 2010 to 82% in 2011 and 78% to this point in 2012.

Search interest doesn't correlate to Twitter mentions, stock performance, or TV and radio coverage

While it may seem that people tweet what's top of mind, they're not tweeting about what they're searching for. Similarly, unpaid media coverage does not appear to produce a corresponding bump in search interest. To these points, the research found:
  • Peaks in Twitter mentions for a brand resulted in either no positive impact or a decline in search interest (Google's normalized indicator of "the likelihood of a random user to search for a particular search term" on a 0-100 scale).  
  • Unpaid brand mentions (news pieces, etc.) in traditional media may be a great awareness mechanism but they don't drive search behavior. The corollary, though, is a study by Efficient Frontier shows that paid television ad campaigns correlate to a 60%-80% bump in brand-name search during the life of the campaign.

Comments on the News
  • "Just a few years ago, the terms 'in-store' and 'online' gave us a clear, differentiated way to talk about channels," said Brett Hurt, founder and CEO of Bazaarvoice. "But as channels converged, the terms no longer accurately described the way that people actually shop. The same is true of social—and everything it touches. Convergence is the place that Bazaarvoice, 'the voice of the marketplace,' has called home since 2005 and we are committed to using social data to unlock the predictive relationships that will transform marketing and business for the better."  
  • "Social data offers a critical new stream of insights for brands and the industry. The social ecosystem is broad; conversations happen on brand sites and on social channels, across an ever-increasing set of devices," said Erin Nelson, CMO of Bazaarvoice. "As social content and data expands, so does the scope of our knowledge about how it both influences and mirrors activity across the digital and physical worlds. Sharing these insights with our clients and the industry is the driving force behind The Conversation Index."

About Bazaarvoice

Bazaarvoice brings the voice of customers to the center of business strategy, transforming business performance for nearly 2,000 clients globally, including over half of the Internet Retailer 500 list of the world's largest retailers, over 20 percent of the Fortune 500, and over one-third of the Fortune 100 brands. Bazaarvoice social software helps clients like Best Buy, Costco, Dell, Macy's, P&G, Panasonic, QVC, Travelocity, and USAA create social communities on their brand websites and Facebook pages where customers can engage in conversations. These conversations can be syndicated across Bazaarvoice's global network of client websites and mobile devices, making the user-generated content that digital consumers trust accessible at multiple points of purchase. Through Bazaarvoice, manufacturers can also connect directly with consumers on retail sites to answer questions and respond to reviews about their products. The social data derived from online word of mouth translates into actionable insights that improve marketing, sales, customer service, and product development. Headquartered in Austin, Texas, Bazaarvoice has offices in Amsterdam, London, Munich, New York, Paris, San Francisco, Stockholm, and Sydney. For more information, visit , read the blog at , and follow on Twitter at .

The Bazaarvoice logo is available at
CONTACT: Matt Krebsbach
         Emily Brady
         Brady PR on behalf of Bazaarvoice, Inc.

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