New and Expanded Thought-Leading Breakout Sessions
ICUC 2012 featured the largest number of customer-led breakout sessions in the event's history, where they shared best practices on a variety of contact center issues and challenges. Highlighted sessions include:
- Building the Contact Center of the Future, featuring 1to1 Media and Frontline Call Centers
- Metrics and Data in Your Contact Center, featuring Volunteers of America, DATACORE Marketing and KM2 Solutions
- Voice of the Customer, featuring Avon, Commerce Bank, Piedmont Natural Gas and WellStar Health System, Inc.
- Hiring, Managing and Retaining At-Home Agents, featuring Frontline Call Centers, FamilySearch, AnswerX and Recyclebank
In addition to learning opportunities, ICUC 2012 also provided attendees with a chance to connect and exchange best practices outside of breakout sessions. Facility tours gave customers an insider look into how inContact works to develop leading cloud contact center solutions. The inContact Professional Services and Solutions Management teams also came together in the Solutions Lounge to provide best practices advice to customer challenges and questions in a laid-back, relaxing environment. Additionally, attendees had a chance to socialize and give back during the "Pack a Backpack" charity event to benefit Big Brothers & Big Sisters, where 1500 backpacks were assembled and donated to help children at risk.
ICUC 2012 was sponsored by Siemens, Verint, Customer Dynamics, Microsoft Dynamics CRM, BiznusSoft, RiverStar, 1to1 Media, CCNG, and Contact Center Pipeline.
inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud contact center software solutions. The company's services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit