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SALT LAKE CITY,
Oct. 18, 2012 /PRNewswire/ -- The seventh annual inContact User Conference (ICUC) concluded last week after four days of learning, networking and training designed to improve the overall contact center experience. The event, which posted a more than 40 percent increase in attendance by customers, industry experts and partners compared to last year, established that cloud computing-based contact centers are becoming the norm, affirmed inContact's (NASDAQ: SAAS) leadership position in the market, and provided attendees with significant strategies to drive forward their businesses.
"Customers have come to expect to interact with companies in a multitude of ways– whether it's over the phone, via social media, or through a company's website – and the bar has been raised for contact centers," said
Paul Jarman, inContact CEO. "Smart contact centers are looking for a competitive advantage, and our powerful cloud portfolio helps them provide a differentiated service experience. ICUC continued the momentum following our recent recognition by Frost & Sullivan and Software Magazine's Software 500 Award. With more than 400 attendees sharing their insights and customer-centric growth strategies on Facebook and Twitter, via breakout sessions and keynote speeches, this year's inContact User Conference was more interactive and relevant than ever before."
Joseph Michelli Keynote a Conference Highlight
Acclaimed author, business consultant, and former radio show host,
Joseph Michelli, Ph.D., was the featured conference keynote speaker and shared with ICUC attendees how to develop and maintain strong emotional and personal connections with customers. Through operational execution and the delivery of credible, unique, relevant and durable experiences, Dr. Michelli also discussed strategies to maximize customer engagement, loyalty and advocacy.
First Ever Customer Excellence Awards: Mojo
The inContact Mojo Award program celebrates excellence in customers' organizations and recognized companies who strive to provide exceptional experiences even in the face of the changing customer landscape. This year's winners included United Way Worldwide, Shaklee, Konica Minolta, Piedmont Natural Gas, Frontline Call Centers, HEB, KM2, Carsafe and DATACORE Marketing.