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Some 77 Percent Of Online Retailers Have Taken Steps To Reduce Website Downtime During 2012 Holiday Season (Graphic: Business Wire)

Many of the e-retailers surveyed will still rely on internal IT resources to see them through the season: 29 percent say they are hiring more IT staff. Nearly a third said they would use load testing (37 percent) and build up website redundancy (33 percent). Nearly half (48 percent) said they would increase computing capacity to improve the online shopping experience for this year’s holiday season.

For more information on the full survey results, click here.

About the Research

Rackspace Hosting commissioned McLaughlin and Associates to conduct a national survey among 106 e-retail decision-makers. The respondents include CIO’s, CTO’s and IT decision-makers who manage their business’ e- Retail website. The national online survey was conducted between September 21st and October 3rd, 2012. The accuracy of the sample of 106 e- Retail decision-makers is within +/- 9.5% at a 95% confidence interval. The survey results in this summary have been rounded.

About Rackspace

Rackspace® Hosting (NYSE: RAX) is the open cloud company, delivering open technologies and powering more than 190,000 customers worldwide. Rackspace provides its renowned Fanatical Support® across a broad portfolio of IT products, including Public Cloud, Private Cloud, Hybrid Hosting and Dedicated Hosting. The company offers choice, flexibility and freedom from vendor lock in. Rackspace has been recognized by Bloomberg BusinessWeek as a Top 100 Performing Technology Company and is featured on Fortune’s list of 100 Best Companies to Work For. Rackspace was positioned in the Leaders Quadrant by Gartner Inc. in the “2011 Magic Quadrant for Managed Hosting.” Rackspace is headquartered in San Antonio with offices and data centers around the world. For more information, visit www.rackspace.com.

Forward-Looking Statements

This Press Release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934 that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements relating to expected or predicted behaviors of consumers and the impact of cloud computing; any statements of expectation or belief directly relating to Rackspace business derived from the survey results; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include a substantial margin of error in the survey results, inconsistencies in respondent's understanding and Rackspace's analysis of survey questions and results, the possibility that expected benefits from any shift in consumer behavior may not materialize as expected; the achievement of expected operational results from any shift in consumer behavior; and other risks that are described in Rackspace Hosting's quarterly report on Form 10-Q for the second quarter 2012 filed with the Securities and Exchange Commission on August 9, 2012. Except as required by law, Rackspace assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

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