Consumer trust is essential to the utility of a user-generated review service. Since early 2005, Yelp has taken an aggressive stance to protect the quality of the content on its site, namely in the form of its review filter which aims to highlight reviews that are helpful and reliable. This automated program is applied continually and equally to all reviews submitted to Yelp. Reviews that have been flagged by the filter can be viewed by users if desired. Yelp has become a trusted source for more than 78 million monthly visitors in large part because of this focused quality-over-quantity approach.An independent Businessweek i report confirmed the success of Yelp's efforts to protect consumers. The article details the efforts of a Texan business owner who purchased 200 online reviews in an attempt to artificially bolster his business's online reputation. The report found that Yelp's review filter returned "impressive results" catching every purchased review, while the shill reviews remained up on seven other review sites.
Yelp Rolls Out Consumer Alerts To Educate And Inform Consumers
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