LAS VEGAS, Oct. 17, 2012 /PRNewswire/ -- The results of a Summer 2012 retail innovation pilot were shared at the Direct Marketing Association (DMA) 2012 Conference & Exhibition. In his keynote presentation to leading marketers and agencies on "Mobile 3.0", Patrick Meyer , Chief Marketing Officer, thinaire and his guest speaker, Edward J. Kaczmarek , most recently Director of Innovation & Emerging Technology, Kraft (now part of newly formed Mondelez International) discussed how a group of four industry leaders had aligned in August to pilot Near Field Communications (NFC) smartphone-enhanced shelf experiences and expounded upon the enlightening insights gained.
Partnering with News America Marketing (NAM), the premier publisher of coupons in the U.S. and Canada, and an innovator in in-store marketing, thinaire planned a rich experiential interaction using the new smartphone technology known as NFC, right on grocery shelves. With Kraft aboard as the brand partner, the group approached a major West Coast retailer to test their pilot marketing program in the store's San Francisco area locations, a region known to have a higher concentration of NFC-enabled smartphone users.
With much of the industry focusing on the e-wallet aspect of NFC, this group focused on a different, and more consumer appealing objective: deeper user engagement and activation, while gaining experience and insights on NFC at the grocery level. The experiment was an initial step to explore the tap and engage technology, which is poised to become a regular part of daily life within the next year.
"The NFC direction is now being decked up by smart marketers in almost every category for 2013, as smartphone use of NFC triples in 2013, and consumers can be engaged in a more compelling, occasion-based and purchase-driving way," said Patrick Meyer.The rapidly building NFC-enabled smartphone rollout, and consumer acceptance, is primarily the result of two chief factors; major players behind almost every smartphone brand and carrier incorporating the technology into the new generation of phones already arriving in stores, and brands spanning almost every category of business working to integrate NFC programming into their marketing efforts. It is forecast that by 2015 there will be 630 million NFC enabled smartphones in use. 1 The program was launched at five grocery stores in the Bay Area, with News America Marketing/thinaire embedding smartphone readable RFID (radio frequency identification) chips within shelftalks promoting Kraft cheese and Nabisco Cookie brands. The shelftalks were placed adjacent to the products they were promoting and invited consumers to tap their smartphones for evolving interactive experiences. thinaire and Kraft created a series of compelling user experiences for the month-long pilot, ranging from a series of new recipe interactions and immediate download of the brand's popular i-Food Assistant app, to inputs on other Kraft products, and the ability to share any of those experiences with friends. A video of the pilot's brand experiences was shared with the DMA audience: http://www.youtube.com/watch?v=TFPFvJ3ko4k&feature=youtu.be Kaczmarek and Meyer shared the core findings (the full data was for partner use only):
- Compared to QR codes, the overall NFC "tap" engagement level was 12 times higher than the encumbered, app-required bar codes.
- Consumer's engagement time increased from regular 5-10 seconds at shelf to 48 seconds when NFC was involved.
- Most significantly, over 36% of shoppers who tapped the NFC enhanced shelftalk converted it into action, whether saving a recipe, downloading the Kraft app or sharing with friends, etc.
- Across all participants, there were no gross negatives. Consumers referenced wanting to be engaged again with the type of experience shared by the four partners.