"Our community has become a key part of our employees' daily working lives because the Jive platform has really allowed us to get closer to employees in the community," said Deepa Ramesh, global community manager at Millward Brown. "In our organization, the Jive technology has become synonymous with collaboration and an essential part of how we get work done."
The Engage Customers award recognizes an organization for building a customer service solution to improve customer satisfaction, increase loyalty, and engagement.
Winner (tie): Verizon Wireless
Verizon Wireless operates the nation's largest 4G LTE network and largest, most reliable 3G network. The company serves 94.2 million retail customers. The Jive Award judges cited the scale of the Jive deployment and the positive sentiment of its customers as the most impressive attributes of the implementation.
"Because of our implementation of Jive, our community has become the center of excellence in peer to peer content" said Lauren Hickey, community manager at Verizon Wireless. "With a simple migration to Jive, we developed a robust environment in which real solutions and support is being offered to and by customers every minute of the day."
Winner (tie): Premier Farnell
Premier Farnell is a leading multi-channel, high service electronics distributor supporting millions of engineers and purchasing professionals globally. Judges mentioned Premier Farnell's unique, external facing element14 community, powered by Jive, with more than 125,000 registered members and the fact that Premier Farnell is one of Jive's earliest social technology adopters, having implemented the platform back in 2009.
"element14 is fundamental to our strategy and our value proposition,"
said Dianne Kibbey, global head of community at element14. "
It has successfully driven the acquisition and engagement of new customers around the globe, and is a vital part of our future e-commerce strategy as engineers increasingly look for information and expertise online."
New Way to Business
The New Way to Business award is the best-in-show award, recognizing the mastery of Jive across an organization's employees, customers, and partners and has demonstrated a strategic organizational change in the way work gets done.