DETROIT, Oct. 10, 2012 (GLOBE NEWSWIRE) -- Compuware Corporation (Nasdaq:CPWR), the technology performance company, announced today that Open Systems Technologies (OST) has selected Compuware Changepoint's professional services automation (PSA) solution to manage its growing services organization.
Founded in 1997 and located in Grand Rapids, Michigan, Open Systems Technologies provides information technology and business process services for the healthcare, manufacturing and distribution, finance, insurance and enterprise technology services sectors. OST was recently highlighted on Inc. 5000's list of fastest-growing private companies for the unprecedented sixth straight time.
To support its future growth plans, achieve revenue and profitability targets, OST realized the need to streamline its business processes and more effectively manage the projects and service engagements entrusted to its growing services team. The company set out a plan to migrate away from its current homegrown time- and expense-tracking system toward a more robust, out of the box professional services automation solution.After careful consideration of several market options, including Compuware Changepoint, Tenrox and Netsuite's OpenAir, OST selected Changepoint. "Through our evaluation process Changepoint continued to rise to the top, offering a clearly differentiated solution. In particular we were impressed with Changepoint 2012's resource management and project management capabilities, and the connection between the two. Changepoint will allow us to streamline and automate previous manual processes that inhibited our ability to quickly respond to market opportunities. It will also give us new insight into a project's profitability; allow us to track the gross profit of a particular practice or line of business; and understand the utilization rate of our 130 billable employees," says OST COO, Meredith Bronk. "OST had 'hit the wall' with existing homegrown tools and required a mature solution that could go beyond tracking of time and expenses," said Lori Ellsworth, Senior Vice President and General Manager, Compuware's Changepoint business unit. "OST was seeking to achieve mature resource and project management discipline, greater transparency into the financial performance of projects for the business overall and a better understanding of their resource utilization rate – a critical metric for organizations with a high ratio of billable staff. We're pleased OST found its answer in Changepoint. We believe that Changepoint is the easiest to use and most feature-rich PSA solution on the market today, and it's terrific to have validation from such a respected technology services firm."
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