Black Box Corporation (NASDAQ:BBOX), a leading communications system integrator dedicated to designing, sourcing, implementing and maintaining today’s complex communications solutions, announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Black Box for delivering outstanding customer service to customers in the United States.
“Black Box strives to deliver innovative solutions backed by exceptional support so that our customers can have the best experience possible. Receiving the Customer Satisfaction Gold Star from Cisco complements and validates our commitment to customer satisfaction,” said Peter Marquis, Vice President of Black Box Network Services.
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate Black Box for achieving outstanding customer satisfaction,” said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities - critical factors in choosing a trusted partner. Find More Information Online: Cisco Certified Partners Customer Satisfaction About Black Box Black Box is a leading communications system integrator dedicated to designing, sourcing, implementing and maintaining today’s complex communications solutions. Black Box services more than 175,000 clients in approximately 150 countries with approximately 200 offices throughout the world. To learn more, visit the Black Box Web site at http://www.blackbox.com. Black Box® and the Double Diamond logo are registered trademarks of BB Technologies, Inc.