This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Industry First - BMC Software Transforms The Service Desk Into A "Genius Bar" Experience

SAN FRANCISCO, Oct. 9, 2012 (GLOBE NEWSWIRE) -- BMC Software (Nasdaq:BMC) today delivered major updates to its IT Service Management portfolio that enable organizations to transform their service desk into a flexible, proactive "genius bar" experience.

As a result of BMC's transformative new approach to IT service delivery, IT organizations can transition quickly from a passive, infrastructure-oriented "support" function to one that delivers proactive, personalized enablement to today's highly mobile workforce.

Unlike other vendors' one-size-fits-all approach, BMC offers four major ITSM products to meet every customers unique business need. The updated portfolio provides both on-premise and on-demand offerings, and includes BMC Remedy IT Service Management Suite 8.0, BMC FootPrints 11.5, BMC Remedyforce Service Desk, and BMC Track-It!. Each product includes major new social, mobile and cloud capabilities, as well as access to powerful new service analytics. These capabilities help IT organizations deliver a dramatically more satisfying experience to employees, while increasing IT productivity and lowering costs.

Kia Behnia, BMC's chief technology officer, said: "Enterprise IT organizations and service providers want to deliver a differentiated, modern service experience.  Employees have become far more sophisticated regarding their expectations of IT – they want the 'genius bar' service experience everywhere they go, not just in their personal lives. They want immediate access to the IT services they need, across the channels of productivity they prefer, on any device, regardless of their location or the time of day.

"With these new ITSM releases, BMC has harnessed the power of social, mobile, analytics and cloud to leap over the heads of our competitors," Behnia said. "We are revolutionizing the service desk experience, and there is more to come."

Technology Advances, Cultural Shifts Driving New Service Expectations

For years, IT service delivery has been industrialized and policy driven, an approach dictated more by a desire for standardization and governance than responsiveness to an employee's needs. Employee frustration with IT service delivery was so ubiquitous that cartoons like Dilbertâ„¢ regularly profiled the issues. A new generation of IT consumers have upended old models, creating expectations that IT organizations must be able to satisfy if their companies are to remain competitive.

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free
YHOO $27.05 -3.29%
AAPL $95.01 1.05%
FB $99.75 -4.15%
GOOG $682.74 -0.12%
TSLA $147.99 -8.99%


Chart of I:DJI
DOW 16,027.05 -177.92 -1.10%
S&P 500 1,853.44 -26.61 -1.42%
NASDAQ 4,283.7530 -79.3910 -1.82%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs