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TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of technology-enabled customer experience solutions, today announced the acquisition of Guidon Performance Solutions and its wholly owned subsidiary Synovation Health Collaborative. Guidon is an international management consulting firm focused on helping some of the world’s largest service companies realize the benefits of operational and cultural transformation.
“The acquisition of Guidon extends TeleTech’s management consulting expertise around customer experience optimization and further strengthens our ability to go from strategy to execution in delivering fully-integrated solutions that help clients increase revenue and improve profitability,” said Ken Tuchman, TeleTech chairman and chief executive officer. “Guidon’s marquee client base, wealth of service industry experience and culture of innovation align perfectly with our growth strategy. Their expertise in key verticals provides a strong foundation from which to leverage our combined capabilities and deliver meaningful results to our clients.”
“In today’s hyper-competitive business climate, providing a high-quality, customer experience has become the sole differentiator for our clients and requires a steadfast commitment to operational and cultural excellence,” said Ron Wince, President and CEO, Guidon Performance Solutions. “Unlike many consulting firms, Guidon’s consultants bring deep operational experience in the same industries as our clients and we work alongside them to help execute our recommendations ensuring the achievement and sustainability of future results.”
Guidon’s proven track record of driving higher revenue, productivity and customer satisfaction is a result of having worked in many of the world’s largest and most sophisticated operating environments. Guidon has extensive experience in financial services, healthcare, government, retail, technology and other service organizations.
A key component of Guidon’s offerings involves its High Performance Culture (HPC) practice. From senior executives to front-line associates, Guidon HPC provides an operating architecture and lean management framework for developing strategic imperatives, aligning and cascading initiatives and creating accountability and transparency for results.