NEW YORK, Oct. 5, 2012 /PRNewswire/ -- Ubiquity Global Services, a Business Process Outsourcing (BPO) organization, today announced its founding and Series A financing. The company will provide innovative solutions to clients in a variety of industries, focusing on improving the customer experience while effectively managing costs.
Ubiquity founder Matt Nyren will also serve as the company's President. Matt most recently served as the Senior Vice President of Managed Services for TxVia, which was acquired by Google earlier this year. Other former TxVia management members have joined Ubiquity to round out the leadership team.
"We're excited to announce our founding today," said Matt Nyren. "We've assembled a team of experienced professionals with a proven track record of successfully delivering cutting-edge technology and client-friendly solutions in the business process outsourcing space."
While there are a number of established companies in the BPO industry, Ubiquity intends to focus on enhancing quality service delivery and maximizing the customer lifecycle with advanced technology solutions. "We're not just another call center services bureau," continued Nyren. "We believe that our unique culture and proprietary technology, combined with our team's hands-on approach to solution delivery, will provide unparalleled value. We're already working together with our clients to deliver truly exceptional customer experiences."In addition, the Company has recently closed its initial round of financing and has raised more than $4 million, led by ES Ventures and the Pritzker/Vlock family office. Ubiquity is headquartered in New York City and has service delivery locations in San Salvador, El Salvador and Manila, Philippines. Beyond that, Ubiquity has an aggressive growth plan, including additional geographical expansion. Servicing commenced for the company's first client in late September, with several additional clients beginning operations with Ubiquity before the end of 2012. Ubiquity's solutions include live customer support services, interactive voice response solutions (IVR), multichannel real-time servicing and a variety of physical correspondence services.