Panasonic, an industry leader in rugged, reliable mobile computers, today published a new case study highlighting Amica’s successful deployment of Toughbook® 19 convertible tablets, which have increased auto appraiser efficiency and overall customer satisfaction. Amica, the country’s oldest mutual insurer of automobiles, also offers home, marine, personal umbrella liability and life insurance products. Amica prides itself on exceptional customer service and recognized early on that mobile technology could play a role in enhancing their service.
Prior to the Toughbook deployment, Amica’s appraisers were equipped with standard business laptops. However, due to regular hard disk failures and poor Internet connections, Amica realized it needed to consider ruggedized notebook computers. Amica identified a set of required features that included durability, functionality in and out of the vehicle and a dependable wireless connection.
After an extensive pilot program, Amica chose the Panasonic Toughbook 18 convertible tablet with integrated mobile broadband for its rugged specifications, platform stability and the Panasonic brand reputation. Amica deployed the Toughbook mobile computers nationwide, allowing auto appraisers to write estimates on site and instantly upload reports while driving to the next customer appointment.
“The Toughbook 18 really stood out because it had the functionality and flexibility of a tablet and a clamshell, but it’s also rugged and lightweight,” said Larry Brown, Senior Systems Engineer with Amica. “The Toughbook 18 is also compatible with the estimating software and allows appraisers to attach notes and utilize drop-down menus through the dual-touch screen.”
At the end of the rollout, Amica had 50 Toughbook 18s and 19s (the next-generation convertible tablet) deployed in the field. As a result of the Toughbook implementation, Amica appraisers have been able to handle more work in fewer hours. Average inspections completed in a day went up 27 percent – one to two more claims a day on average. Average cycle time, the amount of time it takes for a customer to receive payment, was reduced by 24 percent.