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Survey Reveals Personnel Issues Major Concern For Healthcare Organizations

Leaders within the United States healthcare industry, one of the nation’s largest and fastest growing employment segments, cite personnel concerns as one of their major business issues, according to a recent Industry Edge ® survey conducted by Travelers (NYSE: TRV). According to the results, decision-makers at healthcare organizations are primarily concerned with the cost of employee healthcare, the practice of hiring qualified employees, and overall employee safety and training. As a leading provider of property and casualty insurance services, Travelers is committed to offering insurance solutions to help healthcare organizations manage exposures and minimize loss costs.

“The healthcare industry is continuously growing, and our survey found that most major concerns shared by many in the industry are employee and personnel issues, from finding qualified candidates to safety and training,” said Heath Kidd, Healthcare Industry Manager, Travelers Commercial Accounts. “In addition to our Industry Edge ® niche-specific coverages, Travelers specializes in workers compensation products and tools that can help employers make better hiring decisions and minimize risk. Our products are designed to help agents and their customers pinpoint the coverage necessary to manage their institutions.”

Strong growth in the industry was proven in the survey. Fifty-two percent of respondents surveyed revealed they hired new employees in the last 12 months and 42 percent revealed that they plan to hire new employees in the next 12 months. In addition, 28 percent opened new locations in the last year and 33 percent have plans to open new locations in the next 12 months. To help employers with the hiring process, Travelers has developed an online pre-employment screening tool called JCP ® Job Candidate Profile™. This tool helps measure attitudes and attributes that may be associated with safe, dependable job performance.

A total of 200 respondents to the survey included decision-makers, general managers, owners and partners for small, mid-sized and large inpatient and outpatient medical care facilities. Survey results revealed that 53 percent have in-house imagery and diagnostics, 47 percent perform outpatient surgical, 45 percent perform inpatient surgical, 44 percent offer hospital ambulatory services, 29 percent offer mobile MRI/mammography and 20 percent can provide independent ambulatory services.

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