- proprietary connectors that lock people into Apple peripherals or third-party ones on which Apple gets a royalty (we would not have had this latest connector fiasco if the iPhone 5 was on industry standard micro-USB that is much more convenient for customers who can share chargers, same points of connectivity, etc.);
- leaving basic features out of phone launches to capture annual upgrades to the next phone (only 2 megpixel camera, no video recording, late with 4G/LTE by a year, etc.), generating excess revenue and margin from a much higher-than-average turnover rate; and
- other customer inconveniences that give Apple more margin -- no Nand card slot, can't change battery.
Kass: More Bruises on Apple
Oct 03, 2012 | 12:30 PM EDT
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