PTC (Nasdaq: PMTC) today completed its previously-announced acquisition of Servigistics, Inc., developer of an innovative suite of service lifecycle management (SLM) software solutions. The combination of the two companies firmly establishes PTC’s market leadership in SLM by positioning PTC with the most comprehensive “system for service” in the industry.
With over 27,000 customers worldwide, PTC has long been known for its world-class technology solutions that optimize the way companies create products. By adding Servigistics, PTC is now fully able to help global manufacturers service those same products. From a technology perspective, PTC’s SLM solution portfolio is now unparalleled in the industry, covering: technical information, service knowledge management, service parts management, warranty and contract management, field service management, and service logistics.
“Today, PTC claims leadership in the emerging service lifecycle management market with what we believe is the deepest domain expertise, broadest customer base, and largest market share in the industry,” said PTC’s president and CEO Jim Heppelmann. “Manufacturers have a tremendous opportunity to elevate the contribution of their service organizations to their top and bottom lines. With its breadth of offerings, PTC is now the clear technology partner of choice for manufacturers seeking to capture this new competitive advantage by establishing service as a strategic enterprise function.”
With its comprehensive SLM capabilities, PTC is now uniquely positioned to help discrete manufacturers transform their service strategies and operations into a true source of sustainable competitive edge – what PTC describes as “service advantage.”Additional Resources
- Servigistics Integration Page
- PTC’s Service Lifecycle Management Resource Center
- Gartner Report: The Service Lifecycle Maturity Model
- IDC Report: Worldwide Warranty Transaction Management