This Day On The Street
Continue to site
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Interactive Intelligence To Offer Integration With Oracle Sales And Marketing Cloud Service

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is developing an integration between its all-in-one IP communications software suite, Customer Interaction Center (CIC), and Oracle Sales and Marketing Cloud Service.

“We’re developing our integration to help customers offer more personalized service, while increasing productivity by making it faster and easier for employees to access caller information,” said Interactive Intelligence group director of integrations, Mike Shrall.

The integration will offer screen-pop, which gives employees access to the Oracle Sales and Marketing Cloud Service interface pre-filled with customer data simultaneous with a call. The interface will also be embedded with CIC’s call control features, such as transfer, hold, conference, disconnect, and a “click-to-call” function.

In addition, the Oracle Sales and Marketing Cloud Service interface will store all inbound and outbound call details, such as call source, length of call, and any comments about the conversation added by the employee.

The integration between CIC and Oracle Sales and Marketing Cloud Service will be offered via a premises-based, managed services, or cloud delivery model.

First released in 1997, CIC was developed as an all-in-one IP communications software suite offering multichannel communications functionality minus the cost and complexity introduced by multipoint solutions.

CIC includes contact center functionality for multichannel routing and queuing, interactive voice response, call and screen recording, outbound/blended dialing, workforce management, customer feedback management, speech analytics, and mobile customer service. CIC also offers a host of unified communications and business process automation applications for the enterprise.

CIC is ideal for mid-size to large organizations across all vertical industries, including financial services, outsourcer and teleservices firms, insurance companies, credit and collection agencies, and utilities.

For more information about CIC, visit http://www.inin.com/solutions/Pages/Contact-Center-Software.aspx.

Interactive Intelligence is a Gold level member in Oracle PartnerNetwork.

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Options Profits

Our options trading pros provide over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • Actionable options commentary and news
  • Real-time trading community
SYM TRADE IT LAST %CHG

Markets

Chart of I:DJI
DOW 17,751.39 +121.12 0.69%
S&P 500 2,108.57 +15.32 0.73%
NASDAQ 5,111.7330 +22.5270 0.44%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs