WellPoint, Inc. (NYSE: WLP), a leader in innovative health benefits solutions and medical and specialty plans through its subsidiary companies, has won two coveted Brandon Hall awards for excellence. WellPoint’s Compass New Hire Program was honored with a Gold Award in the Best Sales On-boarding Program category and a Bronze Award in the Best Program for Sales Training and Performance category. This is the first year WellPoint has been honored with two Brandon Hall awards.
WellPoint offers the eight week Compass New Hire Program quarterly to commercial sales associates. The training program incorporates various training techniques that include face-to-face instruction, virtual classrooms and the flexibility of a self-paced format. Frequent communications and online discussion boards foster an interactive learning environment for all participants.
“WellPoint was able to reduce its new hire program from 30 weeks to eight weeks, decrease the frequency of checkpoints from 23 conference calls to six discussion board check-ins, and significantly cut the cost per class without compromising the quality of the program,” said Jennifer Hammond, director of learning, WellPoint, Inc. “We not only saw higher participation in the program, we saw improved key performance indicators.”
“Our redesigned program now provides the foundation to help acclimate new associates to the company and develop core competencies in management teams - a recipe for sustained success,” said Ken Goulet, WellPoint executive vice president for Employer, Medicaid, Individual and Specialty Business. “The two Brandon Hall awards highlight the quality of our program.”The entries were evaluated by a panel of veteran and independent senior industry experts, Brandon Hall Groups senior analysts and executive leadership, based upon the following criteria: fit the need, design of the program, functionality, innovation and overall measurable benefits. About WellPoint, Inc. At WellPoint, we believe there is an important connection between our members’ health and well-being—and the value we bring our customers and shareholders. So each day we work to improve the health of our members and their communities. And, we can make a real difference since we have approximately 34 million people in our branded health plans, and approximately 65 million people served through our subsidiaries. As an independent licensee of the Blue Cross and Blue Shield Association, WellPoint serves members as the Blue Cross licensee for California; the Blue Cross and Blue Shield licensee for Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri (excluding 30 counties in the Kansas City area), Nevada, New Hampshire, New York (as the Blue Cross Blue Shield licensee in 10 New York City metropolitan and surrounding counties and as the Blue Cross or Blue Cross Blue Shield licensee in selected upstate counties only), Ohio, Virginia (excluding the Northern Virginia suburbs of Washington, D.C.), and Wisconsin. In a majority of these service areas, WellPoint’s plans do business as Anthem Blue Cross, Anthem Blue Cross and Blue Shield, Blue Cross and Blue Shield of Georgia and Empire Blue Cross Blue Shield, or Empire Blue Cross (in the New York service areas). WellPoint also serves customers across the country through our UniCare subsidiary and in certain California, Arizona and Nevada markets through our CareMore subsidiary. Our 1-800 CONTACTS, Inc. subsidiary offers customers online sales of contact lenses, eyeglasses and other ocular products. Additional information about WellPoint is available at www.wellpoint.com. About Brandon Hall Group Having worked with more than 10,000 clients globally and after 20 years of delivering world-class solutions, Brandon Hall Group is the preeminent research and analyst organization focused on developing research-driven solutions to drive organizational performance for emerging and large organizations. Brandon Hall Group has an extensive repository of thought leadership, research, data and expertise in Learning and Development, Talent Management, Sales Effectiveness, Marketing Impact and Executive Management. ( www.brandonhall.com)