STEC Joins TSANet To Enhance Multi-Vendor Enterprise Customer Support Network
SANTA ANA, Calif., Sept. 25, 2012 (GLOBE NEWSWIRE) -- STEC, Inc. (Nasdaq:STEC), a leading global provider of solid-state drive (SSD) technologies and products, today announced that it has joined the Technical Support Alliance Network (TSANet), the IT industry's only operational, technical global infrastructure. TSANet's objective is to fast-track multi-vendor support collaboration. STEC brings a wealth of knowledge in enterprise-class SSD technologies to the TSANet community, further extending the breadth of customer support offered to enterprises.
"The requirements for support collaboration are rapidly evolving as data centers increase in complexity with the implementation of virtualization and cloud computing," said Jim Ting, STEC vice president of product marketing. "Joining TSANet helps assure STEC customers can rely on rapid resolution to any issue, no matter if the call comes in to STEC or to one of TSANet's many valued member companies. This is an important step for STEC as we extend our reach further into the enterprise customer base and target end-users directly."
"We welcome STEC to the TSANet community and look forward to the company's contributions," said Dennis Smeltzer, president of TSANet. "STEC is representative of the breadth and depth of the growing TSANet community, and is an important addition for extending our mission of better enterprise customer support deeper into the data center."Established in 1993 by technology companies, TSANet is a worldwide, vendor-neutral infrastructure that operationalizes multi-vendor collaboration involving complex interoperability issues. Using the TSANet process, members agree to collaborate when a multi-vendor problem exists. STEC is a leading provider of support for enterprise customers, and by joining TSANet, STEC extends this commitment of providing a high level of support across the TSANet community for the benefit all members. For a full list of TSANet members, go to http://www.tsanet.org/members/ . About STEC, Inc. STEC, Inc. is a leading global provider of enterprise-class solid-state drive (SSD) technologies and solutions tailored to meet the high-performance, high-reliability, and high-endurance needs of today's data-intensive server and storage platforms. With headquarters in Santa Ana, California, and locations worldwide, STEC leverages two decades of solid-state knowledge and experience to design, manufacture and deliver the most comprehensive line of PCIe, SAS, SATA, and embedded SSDs on the market today. In addition, STEC's EnhanceIO™ SSD Cache Software enables IT managers to cost-effectively scale server application performance. For more information, please visit www.stec-inc.com . The STEC, Inc. logo is available at http://www.globenewswire.com/newsroom/prs/?pkgid=1079 About TSANet The Technical Support Alliance Network (TSANet) is a worldwide, vendor-neutral infrastructure that provides the legal framework and contact procedure database for effective Multi-Vendor Support collaboration. Using the TSANet process, members agree to collaborate when a multi-vendor problem exists. TSANet allows partners to have a common entry point when contacting partners' support centers in multi-vendor support incidents. TSANet is a behind-the-scenes process, and end-users are typically unaware that TSANet is being used as a mechanism of communication for the solution to their problem. Companies use TSANet as their strategic tool for cooperative multi-vendor support.
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