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Sun Life Financial And TELUS Launch Nationwide EClaims Solution For Extended Healthcare Providers Across Canada

TELUS' web-based eClaims service enables physiotherapists, chiropractors, optometrists and opticians to electronically submit claims directly to Sun Life on behalf of patients.

TORONTO, Sept. 20, 2012 /CNW/ - Extended healthcare providers across Canada registered with the TELUS Health eClaims web portal service can now submit claims electronically on behalf of their patients who are plan members with Sun Life Assurance Company of Canada. TELUS' eClaims portal is specifically designed to accelerate and simplify claim processing. It enables extended healthcare providers the ability to process patients' claims at their point-of-sale, giving providers more time to deliver the best possible patient care.

This electronic process allows physiotherapists, chiropractors and visioncare providers to submit claims on behalf of patients who are Sun Life plan members, accelerating payment and reducing time spent processing insurance paperwork. Plan members are protected by Sun Life's anti-fraud technology on e-claims which provides advanced monitoring to detect unusual claims patterns to decrease the risk of loss from fraud.

"The initial launch in the Atlantic provinces of the eClaims service in July was well received by plan members and sponsors," said Stuart Monteith, Senior Vice-President, Group Benefits, Sun Life Financial Canada. "We are excited to offer this service nationwide and are confident healthcare providers will recognize the benefits of electronic claims submission and will actively use and promote it to their patients. Our plan members benefit from the service as it minimizes out-of-pocket expenses as they pay only the balance not covered under their benefits plan - and there are no paper claim forms to fill out and submit."

Healthcare providers already registered with TELUS eClaims are eligible to submit claims directly to Sun Life. Supporting Sun Life's paperless initiatives to reduce waste and provide quicker service, payments to providers will be made via electronic funds transfer. To receive payment electronically from Sun Life, providers simply submit their banking information to TELUS by completing a form found on the TELUS eClaims portal.

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