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Towers Watson & Co. - Analyst/Investor Day

Most of the time today is going to be spent talking about performance, but let me first talk a little bit about some of the recognitions that Towers Watson has received. And we like to look at these -- when we went out to market after bringing Towers Perrin and Watson Wyatt together as the Towers Watson brand, we always worry a little bit about that, about coming out with a new brand and everything. But we found that we are actually quickly able to establish ourselves as a leader in the marketplace. In December 2011, we are recognized as one of America's Greatest Brands by the American Brands Council. We were ranked #1 in the Diversified Outsourcing Services category on Fortune magazine's list of the World's Most Admired Companies, that's back in March of 2012. For the second year in a row, we were named in the Global Outsourcing 100 Lists by the International Association of Outsourcing Professionals. Again, that was in March of 2012. This is also significant. We actually don't play in the HRO space, but we provide our outsourcing services for a customized approach, but we were still on that Global Outsourcing 100 List. Our newly acquired Extend Health received 2 first-place awards from Coventry Health Care, Inc. for exceptional customer service performance. And at Towers Watson, we had firsthand knowledge of Extend and the quality service that they provide because we've been working with them for a long time being their largest referral partner prior to our acquisition.

Finally, Towers Watson Risk Consulting and Software, won the Transaction of the Year in the 2011 Insurance Day London Market Awards. And that was for the acquisition of EMB, and this award recognized synergies between the 2 organizations, particularly in respect to London insurance market.

So let me just touch briefly on some things that drive our business. We have a lot of factors that do drive it. I got them listed here. I'm not going to go through all of them in detail, but I do want to highlight just a couple of examples. But first of all, anything that provides additional complexity or uncertainty, or any kind of complication is really a benefit to any consulting business, and in particular, ours. So legislative issues such as the health care reform, say-on-pay, amendments to the Pension Protection Act or Solvency II, all of these things helped build demand for our services.

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