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Sykes Enterprises, Incorporated Announces Management Realignment To Reinforce Client Focus

Commenting on the realignment President and Chief Executive Officer Chuck Sykes said, "I want to take this opportunity to congratulate Chris and Lance. Their appointments to their new positions will help to ensure that SYKES continues its heritage of operational excellence, while building a new structure that aligns around the clients of our business. Many of the enhanced disciplines that Chris and his team have developed and harnessed in the virtual environment across each functional group, we believe, will help us optimize every operational aspect of our business model. And with Chris' proven background, he brings the energy, the credibility and the right mix of leadership skills in strengthening the foundation and helping us execute toward common strategic and financial objectives. The new structure is expected to enable the Company to be more focused and responsive to client needs both upstream and downstream with respect to changes in client strategic objectives as well as demand for services. In addition, through this new structure, the Company believes it creates better alignment across the business to strengthen its ability to deliver – with flexibility and speed – services and offerings that the marketplace is looking for today. Based on the positive feedback we have received from several key clients in pilots under the new structure, I am confident that the timing is right to formalize these roles. And finally, on behalf of everyone, I want to thank Jim and wish him the very best in his future endeavors. He was instrumental in building the operational foundation, which provided the underpinnings for the Company to more than double in size during his tenure. Jim's relentless focus on instilling the culture of service, people and excellence throughout our organization made SYKES a stronger company and is an institution which we will continue to build upon."

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