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Sykes Enterprises, Incorporated Announces Management Realignment To Reinforce Client Focus

As Executive Vice President of Global Delivery, Carrington will oversee the daily operations, administration and development of the Company's customer care operations across key geographies within the Americas region (including the United States, Latin America, South Asia and Asia Pacific), in addition to continuing his oversight of the Alpine Access organization. The newly created post of EVP of Global Delivery better adapts to the increasing complexity in how the Company segments and optimally manages its diverse client base globally with maximum operational effectiveness. Carrington's new role aligns perfectly with his success in and around global operations leadership positions within the outsourcing and BPO industry for more than two decades. Prior to his appointment as EVP of Global Delivery, Carrington was the President and Chief Executive Officer of Alpine Access, Inc. which was acquired by SYKES last month. Under his leadership at Alpine Access, he laid the foundation for strong leadership that positioned Alpine Access for solid growth and profitability even as it more than quadrupled in size. From 2003 to 2006, Carrington was with Capgemini, serving in several positions that concluded with him being named as President of Americas Outsourcing Services, during which time the organization grew revenues and profits. In addition, Carrington spent more than a decade at Electronic Data Systems (EDS), now an HP company, serving in a variety of capacities. His last role with EDS was President of the Americas, eSolutions, where he was responsible for a P&L of more than $750 million, managing more than 3,000 consultants across five different countries.

Separately, Lance Zingale, who is currently EVP of Global Sales and Client Management, will assume the position of EVP and General Manager of Major Markets. In addition to his global sales responsibility, Zingale will be responsible for the major accounts of the business and the EMEA (Europe, Middle East & Africa) segment, and its organization. With this new responsibility, Zingale will be accountable for the overall performance and success that the Company has with these accounts and markets.

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