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Sykes Enterprises, Incorporated Announces Management Realignment To Reinforce Client Focus

TAMPA, Fla., Sept. 14, 2012 (GLOBE NEWSWIRE) -- Sykes Enterprises, Incorporated ("SYKES" or the "Company") (Nasdaq:SYKE), a global leader in providing outsourced customer contact management solutions and services in the business process outsourcing (BPO) arena, announced today that Christopher M. Carrington has been appointed to the newly created post of Executive Vice President (EVP) of Global Delivery, succeeding EVP of Global Operations James Hobby, who plans to retire at the end of third quarter 2012.

Commenting on his appointment, Carrington said, "I am honored and humbled that SYKES, having gone through a formal search process, has chosen me as its global delivery leader. SYKES is a Company with a storied history, driven by talented individuals. Since its founding, the Company has stood for core principles around focus, standards, integrity and transparency. It is these principles that have created the strong foundation, which has allowed SYKES to be a pioneer and differentiate itself in the eyes of clients in the customer contact management marketplace. Given SYKES' solid strategic positioning – including its highly differentiated delivery model, breadth of clients, diverse vertical markets, strong financial position and low risk profile – I look forward to the opportunity of leading a delivery organization better focused around optimizing operational performance and driving desired outcomes for our clients. I am confident that we have in place the right building blocks and a culture that are up to the challenge of getting the Company back on a sustainable growth path and toward its high single-digit long-term operating margin goal."

Hobby stated, "The past nine years have been incredible, and I will truly miss the entire team at SYKES. Being part of SYKES during these years has been a wonderful experience that I will always treasure. The acquisition of Alpine Access and bringing Chris Carrington onto the team will truly be great for SYKES, and I know the team is looking forward to working with Chris."

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