There are a slew of new features in the phone, including a 4-inch screen, 4G capability, a new processor, and better camera, just to name a few. Despite all that, many consumers were expecting more from the $600 billion+ tech titan in the latest iPhone.
A large part of the disappointment is that past iPhone's have been revolutionary, not evolutionary, up until the iPhone 4. Even still, record number of iPhones have been sold with each new release, indicating that initial reaction is not the same as final reaction.
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