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TEL AVIV, Isreal, Sept. 12, 2012 (GLOBE NEWSWIRE) --
Top Image Systems, Ltd. (Nasdaq:TISA)
, a leading ECM (Enterprise Content Management) intelligent content capture and delivery solutions provider, announced that its long-time
eFLOW® Digital Mailroom customer Iberdrola, a leading energy supplier in Europe, North and South America, has successfully implemented
eFLOW® for a unique executive boardroom application that captures, recognizes, processes and delivers reports for surveys filled in by its board members during boardroom sessions. The application has met with great satisfaction and is expected to interest numerous other enterprise customers. On September 20, 2012 Inaki Maruri Hernaez, who is in charge of Document Management for Iberdrola, will make a presentation at the TIS Business Breakfast in Madrid covering this and other successful eFLOW applications deployed at Iberdrola.
Iberdrola has deployed
eFLOW Digital Mailroom to capture documents at some twenty locations across Spain and transfer them to a central processing site in Bilbao; the solution processes some one million unstructured and another million structured and semi-structured documents per year. The system has automated customer claims and requests, training procedures, electricity distributor invoices and other document-related workflows.
eFLOW's powerful classification has improved regulatory compliance.
eFLOW reduces errors and processing time and enables Iberdrola's customer service reps and account managers to get information faster, spend less time on routine tasks, meet departmental SLAs and most important, give better service to their customers.
eFLOW Digital Mailroom has let Iberdrola standardize its document-based processes, employing specialized data entry users to increase efficiency. Iberdrola selected
eFLOW for its flexibility; we can do anything, from simple to complex tasks, by customizing with additional code," explains Inaki Maruri Hernaez. "We have many new
eFLOW document automation and standardization projects planned for the next years. Today we can receive documents in the U.S. and handle them in Spain, and next year we will begin capture in UK, extending to other Iberdrola countries in Europe and America."
"Iberdrola is an excellent example of the intelligence that
eFLOW can provide when implemented expertly," remarked Michael Schrader, Managing Director, TIS EMEA. "We are enthusiastic about the business potential of the executive capture application they have piloted. We are very impressed by the results that Iberdrola has achieved using
eFLOW Digital Mailroom and by the value the company derives from the some 2000 persons that the solution services. We trust that this successful project and Sr. Maruri's presentation at the upcoming Business Breakfast will generate many new opportunities in the Spanish market."
Iberdrola is a private multinational electric utility company based in Bilbao, Spain. Iberdrola has a workforce of around 33,000 employees in over 40 countries on four continents serving around 30 million customers. Subsidiaries include Iberdrola Renovables; Iberdrola Portugal, Scottish Power, Iberdrola USA, Elektro (Brazil), Electropaz (Bolivia) and others. Since embarking on a growth plan in 2001, Iberdrola has become Spain's largest energy group and one of the world's largest utilities in terms of market capitalization and the global leader in wind energy.