Amica Mutual Insurance (Amica), a direct writer of personal lines insurance, and Guidewire Software, Inc. (NYSE: GWRE), a provider of core system software to property and casualty insurers, today announced that Amica has selected Guidewire BillingCenter® as its new billing management system for all of its lines of business in all states. The company, now a Guidewire InsuranceSuite™ customer, has been in production with Guidewire ClaimCenter® since 2008 and is in the process of implementing Guidewire PolicyCenter®.
Quality service is an integral component of Amica’s corporate philosophy and has contributed to the company’s success. Amica has been ranked the highest in customer satisfaction among auto insurers in the Northeast region by J.D. Power and Associates for 2012, and prior to this was ranked highest in customer satisfaction among national auto and homeowners insurers, for 12 and 10 consecutive years, respectively. Amica’s dedication to delivering excellent customer service led the company to find a new billing management system with the flexibility to meet the varied needs of its policyholders.
“Billing is one of our most frequent touch points with our customers, so it is a high priority to us,” said Maribeth Williamson, vice president and controller at Amica. “The way in which we bill, how we answer billing questions, how we process payments and the payment options we offer are critical to our relationship with our customers.”
“We selected BillingCenter due to our confidence in Guidewire’s architecture, the quality of its software and Guidewire’s track record of successful customers already running BillingCenter,” said Peter Moreau, vice president and chief information officer at Amica. “After experiencing the ease of use of the system as well the depth and breadth of its functionality firsthand, it was made clear to us that BillingCenter was the best fit for our objectives and would position us well for handling customer needs and preferences now and in the future.”