NCR Corporation (NYSE:NCR) and VendorNet today announced the companies have completed the integration of the VendorNet® StoreNet® In-store Pickup fulfillment technology with NCR Advanced Store point-of-sale (POS) software. This consumer-focused functionality makes online shopping and in-store pickup easy.
Online-only retailers are expanding “locker” type pick-up locations to serve the growing number of shoppers for whom work or home delivery is impossible or inconvenient. This twist in the evolution of shopping highlights opportunities retailers have to turn their stores into the ultimate merchandise lockers by integrating their online and in-store inventory and offering in-store pick-up, return and exchange services for online orders with NCR Advanced Store.
A 2011 survey, conducted by Compete, showed 70 percent of respondents cited cost savings and 30 percent of respondents cited the immediate desire for the product as the top two reasons they use in-store pickup. Many shoppers also find misdirected packages, pickup at inconvenient post office locations and packages stolen from the drop-off point to be significant challenges.
Also driving the need for in-store pickup are the increasing policies companies are implementing against employees receiving non-work-related packages at work, eliminating for many online shoppers the main avenue for ensuring quick and secure delivery of online purchases.“Our partnership with NCR delivers on consumer’s top motivators for in-store pickup – cost savings and convenience,” stated Sharon Gardner, general manager of VendorNet. “Retailers pick locations because they are convenient to their shoppers’ homes and workplaces,” said Scott Kingsfield, senior vice president and general manager, NCR retail. “By leveraging these convenient locations, the breadth of in-store inventory, their trusted brand names and the convergence of the online and in-store shopping experience, retailers now have an advantage over online-only outlets that are finding it harder to get products to their customers via traditional delivery methods.”