The product has built in social media monitoring, but we bring all of that to the enterprise, in an enterprise readied fashion with all of the requirements around security, commissioning, compliance particularly in regulated industries like U.S. The screenshots on the right are examples of how customers theme our products as they deploy it internally and externally to make it look like their brand, the last screen being the generic Jive screen as it would appear to an employee facing system.
You might ask why we use it since we’re all consumed with social networking as a place to go to get anything, but work done. I can assure you that everyone at Jive, 710 paying customers, pays us to get work done with our system; it’s all about collaborating more effectively. this is a set of surveyed data from over 500 Jive customers that we did about 18 months ago, we’re in the process of re-doing it on the heals of the McKinsey’s survey that was just done here in the last months or so where employees were found to waste about 28 hours out of the 40 work week, doing things like e-mail and attending meetings and doing anything, but moving innovation along, sales pursuits and marketing projects and the like.
Customer satisfaction goes up the way that which people interact with one another and a very productive way goes up, win rates go up, when it’s deployed inside sales and service organizations, you do less of searching for information if Google has taught us anything as that people get inside applications and they start searching.
They search for the person, the topic, the presentation, the answer, the expert to the question they might have, support calls go way down, when you deploy an external community, where you can reflect the first call to consumers and peers of one another answering those questions and ideally e-mail goes way down. We have surveyed our customers to the tune of almost 30% or less e-mail that’s consumed inside the enterprise.
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