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First Citizens Bank Ranks Second Among Southeast Banks For Customer Satisfaction In J.D. Power And Associates Study

Founded in 1898, First Citizens Bank serves clients at 416 offices in 17 states and the District of Columbia. The bank is a major subsidiary of First Citizens BancShares Inc. (Nasdaq:FCNCA), which has $21 billion in assets. Forbes named BancShares the ninth-best bank in the nation in its 2012 Best Banks in America list.

Headquartered in Raleigh, N.C., First Citizens has received multiple national awards for customer satisfaction and overall stability and security, including a five-star superior ranking by independent banking rating firm BauerFinancial Inc. of Coral Gables, Fla. (Bauerfinancial.com), and Greenwich Excellence awards for business banking services. For more information about First Citizens Bank, call toll free 1-888-FC DIRECT (1-888-323-4732) or visit firstcitizens.com.

CONTACT: Barbara Thompson
         First Citizens Bank
         919.716.2716

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