This Day On The Street
Continue to site right-arrow
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

First Citizens Bank Ranks Second Among Southeast Banks For Customer Satisfaction In J.D. Power And Associates Study

Stocks in this article: FCNCA

RALEIGH, N.C., Sept. 6, 2012 (GLOBE NEWSWIRE) -- First Citizens Bank ranked second in the Southeast region in customer satisfaction when it comes to the retail banking experience, according to the J.D. Power and Associates 2012 Retail Banking Satisfaction Study SM . The bank achieved an overall satisfaction score of 817 on a 1,000-point scale — 65 points higher than the regional average.

"At First Citizens, our commitment to helping people achieve their financial goals has endured for more than a century," said Frank B. Holding Jr., chairman and chief executive officer of First Citizens Bank. "Customers value the dedicated, personal service of our local professionals, our bank's dedication to financial safety and soundness and the full spectrum of high quality products and services we provide. We work hard every day to put our customers first and it shows."

First Citizens performed above the regional average in these factors that measure satisfaction with the retail banking experience: account activities, facility, product offerings, account information and customer fee satisfaction, the factor in which the bank received the highest regional marks. For specific information about First Citizens' ranking in the J.D. Power study, visit .

"We're particularly proud of our strong performance. We always strive to provide the highest quality service — whether in our branches, online, through our ATM network or in the many other ways our clients bank with us," Holding said.

The J.D. Power 2012 U.S. Retail Banking Satisfaction Study SM was conducted in 11 regions nationwide. The states comprising the Southeast region include North Carolina, South Carolina and Georgia. In total, 16 banking institutions were profiled in the Southeast region.

"The high scores we received in the J.D. Power study are due in great measure to the diligent efforts of our associates, who uphold our company's high expectations for excellence and are committed to delivering the very best possible service to our clients," Holding said.

1 of 2

Select the service that is right for you!

Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!


DOW 17,804.80 +26.65 0.15%
S&P 500 2,070.65 +9.42 0.46%
NASDAQ 4,765.38 +16.9840 0.36%

Brokerage Partners

Rates from

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs