This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

First Citizens Bank Ranks Second Among Southeast Banks For Customer Satisfaction In J.D. Power And Associates Study

RALEIGH, N.C., Sept. 6, 2012 (GLOBE NEWSWIRE) -- First Citizens Bank ranked second in the Southeast region in customer satisfaction when it comes to the retail banking experience, according to the J.D. Power and Associates 2012 Retail Banking Satisfaction Study SM . The bank achieved an overall satisfaction score of 817 on a 1,000-point scale — 65 points higher than the regional average.

"At First Citizens, our commitment to helping people achieve their financial goals has endured for more than a century," said Frank B. Holding Jr., chairman and chief executive officer of First Citizens Bank. "Customers value the dedicated, personal service of our local professionals, our bank's dedication to financial safety and soundness and the full spectrum of high quality products and services we provide. We work hard every day to put our customers first and it shows."

First Citizens performed above the regional average in these factors that measure satisfaction with the retail banking experience: account activities, facility, product offerings, account information and customer fee satisfaction, the factor in which the bank received the highest regional marks. For specific information about First Citizens' ranking in the J.D. Power study, visit .

"We're particularly proud of our strong performance. We always strive to provide the highest quality service — whether in our branches, online, through our ATM network or in the many other ways our clients bank with us," Holding said.

The J.D. Power 2012 U.S. Retail Banking Satisfaction Study SM was conducted in 11 regions nationwide. The states comprising the Southeast region include North Carolina, South Carolina and Georgia. In total, 16 banking institutions were profiled in the Southeast region.

"The high scores we received in the J.D. Power study are due in great measure to the diligent efforts of our associates, who uphold our company's high expectations for excellence and are committed to delivering the very best possible service to our clients," Holding said.

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free


Chart of I:DJI
DOW 17,798.49 -14.90 -0.08%
S&P 500 2,090.11 +1.24 0.06%
NASDAQ 5,127.5250 +11.3820 0.22%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs