BEDFORD, Mass., Sept. 5, 2012 (GLOBE NEWSWIRE) -- SoundBite Communications, Inc. (Nasdaq:SDBT) will host complimentary demonstrations of the efficiency and ease of use of its contact center solutions, including its enhanced cloud-based dialer, at Debt Connection Symposium 2012 (DCS 2012) from September 10 – 13, 2012 at Red Rock Hotel in Las Vegas, NV. Attendees will have the opportunity to learn about enabling agent productivity via a cloud-based, flexible, quick to deploy and cost-effective solution for collections organizations.
ARM professionals seeking a solution to help enhance existing dialing strategies and adhere to the evolving regulatory environment will benefit from this demonstration. SoundBite's cloud-based dialer provides a streamlined solution for organizations who want a flexible, cost-effective alternative to an on-site predictive dialer. DCS 2012 attendees can view the latest updates to SoundBite's dialer platform, including SOR integration via new Agent Scripting tools and Manual Dialing. Attendees will also learn how to minimize risk with SoundBite's mobile detection capabilities and how to deploy strategies that fulfill dialer and contact regulations.
"The SoundBite dialer has helped us achieve greater agent and campaign productivity, meeting the key performance criteria for its adoption," commented Bill Wilson, CEO of ARC Management Group, a nationwide commercial and consumer collection agency. "Similarly, we have received outstanding support and helpful consultative guidance on our dialer strategies from SoundBite, which extends the dialer's value even further."Attendees are invited to sign up for this briefing to see how easy it is to move to a cloud-based contact center model. WHAT: SoundBite's free 15-minute overview of its enhanced cloud-based dialer WHO: Matt Edmunds, SVP and GM of SoundBite's Contact Center Business Unit WHEN: September 10 – 13, 2012 WHERE: Debt Connection Symposium, Las Vegas, Nevada (Booth #503) About SoundBite Communications SoundBite Communications, a leading provider of cloud-based customer experience management solutions, enables organizations to build lifelong, profitable customer relationships across the full consumer lifecycle. It serves two global markets, the Hosted Contact Center and Mobile Marketing. Its solutions leverage the power of two robust platforms: SoundBite Engage, an interactive multi-channel communications platform providing integrated SMS, dialer, voice messaging, email and web communications; and SoundBite Insight, a preference management platform enabling intelligent, personalized communications. SoundBite powers nearly two billion customer interactions annually. Visit SoundBite.com for more information. SoundBite is a registered service mark of SoundBite Communications, Inc.