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Astea International Launches ServiceVision™: Cloud-Based Solution That Will Transform The Way Small And Midsize Businesses Deliver Service

HORSHAM, Pa., Sept. 5, 2012 /PRNewswire/ -- Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions, announced a comprehensive cloud-based service management and mobility solution tailored for small to midsize businesses. Astea ServiceVision™ provides powerful functionality at a low-cost, subscription-based price model with implementations measured in weeks instead of months. ServiceVision will help companies overcome the traditional challenges that bog down service operations and ultimately improve customer satisfaction, increase service revenues, and accelerate business growth. Astea ServiceVision includes powerful capabilities such as managing customers, equipment, contracts & warranties; advanced scheduling; parts & logistics management; work order management; customer self-service; advanced analytics; collaboration & social media tools, and cutting-edge mobility that will work in both connected and disconnected modes.

With ServiceVision, Astea is making it easy for companies to leverage industry-proven, best-practice processes and workflows based on more than 30 years of experience and hundreds of implementations that remain unmatched in the industry today. This comprehensive cloud offering helps small and midsize companies streamline and automate business processes, improve compliance with service level agreements, and synchronize customer touch points for increased customer satisfaction. It transforms a disconnected, paper-based service business into a real-time service area network that incorporates standardized, best-practice processes.  By seamlessly connecting the call center, back-office, and field technicians for flawless execution, ServiceVision lowers service costs and improves profitability.

"We recognize that small to midsized companies do not have the IT infrastructure or financial resources, like their larger-sized competitors, to implement and maintain service management and mobility solutions to stay competitive. This new offering demonstrates our commitment to delivering our robust, proven solutions to customers of any size, enabling organizations to optimize service resources and standardize processes to improve revenue, profitability, and customer satisfaction," stated Zack Bergreen, CEO of Astea International. "Companies want to improve their service management operations – and need an affordable, rapid and low-risk solution without having to compromise on functionality. ServiceVision offers the best of both worlds: All of the capabilities of a powerful, rich service management and mobility solution, developed with leading edge technologies, and offered in the cloud with simplistic subscription pricing and quick implementation. We are making it affordable and easy for companies to provide the ultimate service experience to their customers."

Astea's ServiceVision solution meets a major need in the industry: providing complete field service management and mobile functionality in a low-risk, cloud environment, enabling faster return on investment.  Its streamlined and intuitive approach lets companies optimize their service delivery process and seamlessly share customer information across an organization, ensuring that service needs are correctly met on the first visit. With ServiceVision, companies have full control over their data in a secure, reliable and highly-scalable environment.  ServiceVision eliminates the need for an on-premise infrastructure, thereby helping businesses minimize the need for IT resources that are typically required for hardware and software installation and configuration, software upgrades, as well as ongoing maintenance.

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