"We love the feedback loop that the OpenTable reviews program provides," said Kevin Garry, Director of Operations for Epicurean Management whose restaurants include the acclaimed dell'anima and L'Artusi as well as the highly anticipated opening of L'Apicio later this month. "Each week we review and analyze all of the feedback and emails generated by the program in order to identify positive trends and work to rectify any missteps. Our experience has been that OpenTable diners are genuinely interested in providing constructive feedback and their authenticity has helped us enhance our service."About OpenTable Reviews Originally launched in November 2008, the OpenTable Reviews program helps diners find restaurants that best fit their dining occasions. Diners who recently honored an OpenTable reservation are invited via email to submit restaurant feedback using an online form. OpenTable users can access reviews for thousands of OpenTable restaurant partners across the United States, Canada and the United Kingdom. The OpenTable Reviews program has generated more than 15 million reviews by verified diners, establishing OpenTable as one of the largest and most trusted sources for restaurant reviews. OpenTable reviews are hosted and managed by Bazaarvoice, a social software company that helps clients create, syndicate and derive actionable insights from online word of mouth.
OpenTable Celebrates 15 Million Restaurant Reviews
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