Health Net Federal Services, LLC
, a wholly-owned subsidiary of
Health Net, Inc.
(NYSE:HNT) that operates within its Government Contracts segment, today announced its call center operations were certified as a Center of Excellence by
“This certification is a demonstration of our dedication to servicing the health care needs of our nation’s military,” said Thomas Carrato, president of Health Net Federal Services. “We are proud to have earned this recognition, as it demonstrates our commitment to operational excellence and our unwavering effort to provide quality service to our beneficiaries, health care providers and customers.”
BenchmarkPortal awards the “Center of Excellence” designation to customer service call centers that rank in the top 10 percent of those surveyed and are judged against a balanced scorecard of metrics for both efficiency and effectiveness.
“A contact center that seeks and achieves the Center of Excellence Certification from BenchmarkPortal demonstrates a noteworthy commitment to service excellence,” said Bruce Belfiore, BenchmarkPortal’s chief executive officer. “The obvious beneficiaries of this commitment are the center’s customers and employees.”
The certification included audits of call center operations jointly operated by Health Net Federal Services and PGBA, LLC, which serve TRICARE North beneficiaries. TRICARE is the uniformed services health care program for active duty, retired, Guard and Reserve, and their families provided through the Department of Defense.
According to the
website, BenchmarkPortal was founded in 1995 and is a global leader in the contact center industry providing benchmarking, certification, training, consulting and industry reports. BenchmarkPortal’s mission is to help contact centers reach peak performance in operational effectiveness and efficiency so that the centers will realize increased levels of agent and customer loyalty while containing costs and building enterprise value.
For more information on BenchmarkPortal, please call (800) 214-8929 or visit
About Health Net
Health Net, Inc. is a publicly traded managed care organization that delivers managed health care services through health plans and government-sponsored managed care plans. Its mission is to help people be healthy, secure and comfortable. Health Net, through its subsidiaries, provides and administers health benefits to approximately 5.5 million individuals across the country through group, individual, Medicare (including the Medicare prescription drug benefit commonly referred to as “Part D”), Medicaid, U.S. Department of Defense, including TRICARE, and Veterans Affairs programs. Health Net’s behavioral health services subsidiary, Managed Health Network, Inc., provides behavioral health, substance abuse and employee assistance programs to approximately 4.8 million individuals, including Health Net’s own health plan members. Health Net’s subsidiaries also offer managed health care products related to prescription drugs, and offer managed health care product coordination for multi-region employers and administrative services for medical groups and self-funded benefits programs.