This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

U.S. Cellular Names Two New Vice President Positions

CHICAGO, Aug. 29, 2012 (GLOBE NEWSWIRE) -- United States Cellular Corporation (NYSE:USM) has announced that Lynn Costlow will take on the new role of vice president, multi-channel strategy and operations and that Nancy Fratzke will be promoted to vice president, customer care centers, effective September 10.

In the new vice president, multi-channel strategy and operations role, Costlow will lead efforts to strengthen existing channels, create coordination across all channels, and create a seamless and integrated customer experience across all customer-facing channels. She will report to Carter S. Elenz, executive vice president, sales and customer service, and the customer service operations team will continue to report to her while she develops this new role.

"Lynn's past experience positions her to build and guide this new function," said Elenz. "We're making it a priority to be where our customers shop and deliver the best customer experience across all of our customer-facing channels."

Costlow joined U.S. Cellular in 2005 as senior director of sales operations and most recently served as vice president, customer service. Prior to her time at U.S. Cellular, she spent eight years in management consulting leading large, cross-functional teams and specializing in program management, system conversion and implementation initiatives. Costlow has a Master of Arts from the University of Tulsa and a Bachelor of Arts in psychology and sociology from Southwestern University in Texas. She resides in Chicago.

In her new role as vice president, customer care centers, Fratzke will be responsible for delivering the company's award-winning customer satisfaction strategy at each of the five customer care centers. She will lead the more than 2,000 associates at these care centers and will report to Elenz.

"We've always understood that providing exceptional customer service is one of the most important part of what we do, and Nancy ensures that U.S. Cellular associates aim to deliver on this commitment every day at every consumer interaction," says Elenz. "Nancy genuinely cares about each customer and consistently exhibits an unwavering drive to deliver exceptional customer experiences."

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free
AAPL $93.99 0.00%
FB $102.01 0.00%
GOOG $682.40 0.00%
TSLA $151.04 0.00%
YHOO $27.04 0.00%


Chart of I:DJI
DOW 15,973.84 +313.66 2.00%
S&P 500 1,864.78 +35.70 1.95%
NASDAQ 4,337.5120 +70.6750 1.66%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs