- Improve Productivity and Streamline Processes
- Provide field engineers access to customer service history, equipment repair records, service contracts, product information, inventory, parts availability, address and driving directions in order to ensure first time fix rates and provide the best possible service with the highest degree of professionalism.
- All work orders on the mobile device, can be populated quickly and easily, thereby eliminating time spent on manual data entry while ensuring accurate data capture, greatly improving the work-life balance for the technician.
- Increase Service Revenues
- Provide field engineers with the tools and information to recognize and capture additional revenue opportunities.
- Accurate data capture, in real-time, will accelerate the invoicing process.
- Continue to Drive World-Class Customer Service
- Call center agents, dispatchers and field personnel are empowered with a 360 degree view of the customer, as well as powerful automation capabilities, to provide a more streamlined experience for their customers.
APi Group, Inc. Selects Astea's Service Management And Mobility Solution Suite To Fuel Their Service Growth Initiative Program
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