SALT LAKE CITY, Aug. 29, 2012 /PRNewswire/ -- inContact, the leading provider of cloud contact center software and agent optimization tools, announced today that TMC has named the inContact CRM Plug-in Agent as a recipient of a 2012 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions , the premier publication in CRM, contact center and teleservices industries since 1982.
inContact's CRM Plug-in Agent is a unique, non-intrusive interface that optimizes agent activities. The CRM Plug-in Agent's unique "always there, never in the way" ribbon interface delivers the contact and contact information on a single, unified screen on the agent's CRM desktop. The CRM Plug-in Agent embeds the inContact cloud application directly in commonly used agent applications like Salesforce.com, RightNow Technologies and Microsoft Dynamics CRM, uncluttering the desktop, speeding up outbound dialing, and automating contact documentation.
The CRM Plug-in Agent also gives agents the freedom to control the way their desktop looks, and choose settings that function best with their workflow, while displaying critical contact and queue data."As a leading cloud contact center solutions provider, inContact offers flexible solutions that enable companies and their agents to best serve their customers," said Paul Jarman, inContact CEO. "The inContact Plug-in Agent gives our customers a powerful but easy-to-use CRM integration that enables the agent to deliver an intelligent and personalized service experience." The 2012 IP Contact Center Technology Pioneer Award awards companies that have produced an innovative, successful IP contact center product or service. "Technology is the key to the success of any contact center. This award program acknowledges the achievers in the advancement of contact center technology and distinguishes the best in the IP contact center technology," said Rich Tehrani, CEO, TMC. "TMC is pleased to honor inContact with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications," continued Tehrani.