Aqua Texas, Inc. (Aqua) encourages customers to update their contact information for Aqua Notify, a new notification system to inform customers about local water service issues faster and more efficiently. Aqua customers throughout the state are currently receiving fliers with information about Aqua Notify in their bills. Aqua Notify automatically alerts customers by phone, email, or text message about water main breaks, precautionary boil advisories, and other service issues.
“Aqua Notify helps us inform our customers faster and more efficiently in case of an emergency, a temporary disruption, or other situations that affect their water service,” said Aqua President Bob Laughman. “Aqua provides an essential service that everyone counts on every day, and we understand that our customers want to know as soon as possible when their water service is disrupted in some way. Now, we can get important information to them however they prefer — by email or phone. This is just one more way that we’re working to improve how we communicate with our customers.”
Laughman noted that hurricane season makes this an opportune time for customers to update their contact information as soon as possible.
Aqua urges customers to log on to www.aquaamerica.com and click on “Aqua Notify” or, for customers without Internet access, call 877.987.2782 to tell Aqua how they would like to be notified about local water service issues in the future. Customers can choose their preferred method of contact — email, phone call, or text message.While visiting www.aquaamerica.com, customers can also enroll in Aqua’s new paperless billing service, Aqua Online, and enjoy the convenience of viewing and paying their monthly bills online. Aqua provides water and wastewater service to approximately 177,000 residents in more than 400 communities in 51 counties across the state. Since entering Texas in 2003, Aqua has grown its customer base by 50 percent. Visit www.aqua-texas.com for more information. WTRG