U.S.-based decision-makers also were asked their views on the state of the healthcare industry against the goals of the new reform law. The largest group – 38 percent – are “cautiously optimistic” of progress, yet 26 percent espouse a “negative” view while another 22 percent say they are “neutral.”
Over the past five years, a top trend in the healthcare industry has been increasing global growth with companies ramping up expansion into new markets each year. With the rise of increasing globalization, healthcare executives have reported growing concerns around the areas of product protection and intellectual property protection. Product protection concerns include both product security and the issue of product damage and spoilage. Concerns around intellectual property protection have grown every year for the past three years.
The survey’s five-year data also illustrates the “constants” in the industry that have continued to challenge healthcare supply chain decision makers. Concerns around cost management and regulatory compliance top the list of industry constants over the past five years.
“The five-year survey trends underscore what we are hearing from all segments of the healthcare marketplace,” said Hook. “From industry leaders to middle market companies, healthcare companies are looking for ways to be more collaborative, provide integrated solutions and address segmentation issues around their customers. This information has been critical in continuing UPS’s success as a global leader in healthcare logistics.”
For more information on the findings of the UPS Pain in the Chain survey and to download an executive summary and special five-year report, visit
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The UPS Pain in the (Supply) Chain survey was a blind, in-depth phone survey conducted by TNS on behalf of UPS of approximately 375 healthcare executives in the U.S., Western Europe, Asia and Latin America. Qualified respondents were senior-level decision-makers responsible for supply chain and logistics in the pharmaceutical, medical device and biotech industries. Surveys were conducted in April and May 2012.