MONETT, Mo., Aug. 28, 2012 /PRNewswire/ -- Jack Henry & Associates, Inc. (NASDAQ: JKHY), a leading provider of technology solutions and payment processing services primarily for financial services organizations, today announced jhaCall Center™, the latest addition to its extensive product and service offering.
jhaCall Center is a comprehensive telephone support and customer service solution that automatically captures and authenticates customer information using state-of-the-art Computer Telephony Integration (CTI) technology and supports a variety of implementation options. The sophisticated jhaCall Center software can be implemented in-house for financial institutions that want to retain responsibility for call center operations but need an intuitive, user-friendly technology platform that provides extensive case management capabilities and full integration with their JHA core processing system. Jack Henry & Associates is also planning to offer outsourced alternatives for financial institutions that want to outsource their entire call center operations, the resolution of customer calls, or after-hours support. On behalf of the financial institutions, experienced telephone service providers will resolve customer requests and inquiries in a professional, bank-branded environment. Regardless of the implementation environment, jhaCall Center will provide a cost-effective solution that expedites and enhances customer service, improves operational efficiencies, and reduces demands on internal staffs.
According to Tony Wormington, president of Jack Henry & Associates, "Our day-to-day experience supporting more than 11,900 diverse clients clearly demonstrates the importance of providing efficient, consistent, and outstanding service. Now with the introduction of jhaCall Center, we are uniquely positioned to leverage our service culture and infrastructure, our proven technology, and our best practices to provide call center services and software that would be difficult for individual institutions to realistically and cost effectively replicate, staff, and maintain. Like our clients, we consider the ability to provide consistent, outstanding service as a key component of our ongoing success and we welcome the opportunity to serve as an extension of our clients and to ultimately provide their customers with a call center experience that exceeds their expectations. jhaCall Center provides the winning combination of robust technology and highly trained people who genuinely care about the customer."jhaCall Center will be initially offered to the banks served by Jack Henry Banking ® and automated by the SilverLake System ®. About Jack Henry & Associates, Inc.
Select the service that is right for you!COMPARE ALL SERVICES
Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.
- $2.5+ million portfolio
- Large-cap and dividend focus
- Intraday trade alerts from Cramer
- Weekly roundups
Access the tool that DOMINATES the Russell 2000 and the S&P 500.
- Buy, hold, or sell recommendations for over 4,300 stocks
- Unlimited research reports on your favorite stocks
- A custom stock screener
- Upgrade/downgrade alerts
Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.
- Diversified model portfolio of dividend stocks
- Alerts when market news affect the portfolio
- Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.
- Real Money + Doug Kass + 15 more Wall Street Pros
- Intraday commentary & news
- Ultra-actionable trading ideas
Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.
- 100+ monthly options trading ideas
- Actionable options commentary & news
- Real-time trading community
- Options TV