The term "recovery services" sounds so benign. Who doesn't want to recover, after all?
But if you are a student who has not paid back your college loan, or a homeowner behind on your taxes, you know companies in the recovery services industry by another name: bill collectors.
It's not the most glamorous business in the world, but, unfortunately, it is booming. And one of the leaders in the space is newly public Performant Financial Corp. (PFMT - Get Report), which leverages a proprietary technology platform to provide audit and recovery services to government, healthcare and financial services markets around the country.
The company is broken into two business units: Performant Recovery and Performant Technologies. The recovery division has been operating since the company's start in 1976 as Diversified Collection Services, collecting delinquent receivables and auditing medical records. An example of where the recovery unit excels is the student loan marketplace.It's one of the largest service providers in the industry, providing management and recovery of delinquent and defaulted student loans. The rate of student loans under default have been growing at a rate of 11% annually, and Performant has been analyzing and communicating with borrowers for 22 years, providing portfolio management and case management processing to both government and private student loan organizations. The Livermore, Calif., company received its first contract with the U.S. Department of Education in 1990, followed by the rights to provide nationwide collection and account resolution services to the U.S. Treasury Department seven years later. It's one of the few companies that meet stringent government regulations and has been approved by these agencies. Another focus for Performant is cost containment, specifically in the health care industry. Its solutions provide financial oversight for the accuracy and appropriateness of health care payments by detecting and preventing fraud, waste and abuse. It has been serving the health care industry for more than 16 years, working in both the public and private sector. Meanwhile, the technologies division has customizable processing systems that can help clients address huge data sets and any complex workflow issues. In many cases, Performant's technology can replace multiple servers, reducing costs and the overall data center infrastructure.