HERNDON, Va., Aug. 14, 2012 (GLOBE NEWSWIRE) -- ePlus inc. (Nasdaq:PLUS) today announced that its subsidiary, ePlus Technology, inc., has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes ePlus for delivering outstanding customer service to customers in the United States.
"We're proud to be recognized by Cisco for the eighth time with this meaningful award," said Mark Marron, president of ePlus Technology. "Achieving Cisco Channel Customer Satisfaction Excellence is objective evidence that ePlus delivers an exceptional customer experience when planning, designing, deploying, and managing Cisco advanced technology solutions. It is a testament to our on-going commitment to customer excellence at every stage of the process."
"Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate ePlus for achieving outstanding customer satisfaction," said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator. The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and pre- and post-sales support capabilities—critical factors in choosing a trusted partner. ePlus is a Cisco Gold Certified Partner and has achieved Cisco Master Specializations in Security and Unified Communications as well as the Cisco Managed Services Master Certification. In addition, ePlus holds Cisco's Cloud Builder designation as well as Cisco Specializations in Advanced Data Center Architecture, Advanced Data Center Networking Infrastructure, Advanced Borderless Network Architecture, Advanced Collaboration Architecture, Advanced Routing and Switching, Advanced Wireless LAN, and Cisco Authorized Unified Meetingplace Partner. ePlus also holds Cisco ATP designations in Cisco TelePresence Video Master, Video Surveillance, Identity Services Engine, and Data Center Unified Computing. ePlus has consistently been recognized by Cisco for Excellence in Customer Satisfaction. For more information about ePlus, visit http://www.eplus.com . About ePlus inc. ePlus is a leading integrator of technology solutions. ePlus enables organizations to optimize their IT infrastructure and supply chain processes by delivering world-class IT products from top manufacturers, managed and professional services, flexible lease financing, proprietary software, and patented business methods and systems. Founded in 1990, ePlus has more than 800 associates serving federal, state, municipal, and commercial customers nationally. The Company is headquartered in Herndon, VA. For more information, visit http://www.eplus.com/ , call 888-482-1122, or email firstname.lastname@example.org. ePlus ® and ePlus products referenced herein are either registered trademarks or trademarks of ePlus inc. in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners. Cisco, the Cisco logo and Cisco Systems are registered trademarks of Cisco Systems Inc. in the United States and certain other countries.
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