This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

US Airways Employees Take Home More Than $260,000 In 'Above And Beyond' Recognition Program

TEMPE, Ariz., Aug. 16, 2012 /PRNewswire/ -- A US Airways (NYSE: LCC) flight attendant won $10,000 after making a customer "feel at home" on a flight from Charlotte, N.C. to Mexico City earned her an entry into the airline's "Above and Beyond" employee recognition drawing.  The employee took home a portion of the more than $260,000 that US Airways gives away each quarter to 360 employees. Nine additional employees also received a check for $10,000, including five reservations agents based in Winston-Salem, N.C. In November 2011, the airline returned 200 jobs previously handled outside of the United States to its call center in Winston-Salem, N.C.


The "Above & Beyond" program recognizes those US Airways employees who strive to deliver remarkable service to not only the airline's customers, but to fellow employees. The program allows US Airways' most frequent flyers (Dividend Miles Silver, Platinum, Gold and Chairman's Preferred members) and its employees at the manager level and above to submit coupons recognizing employees for providing excellent customer service in the air and on the ground. All coupons received are entered in a drawing and each quarter US Airways awards:
  • 10 employees $10,000 each;
  • 100 employees $1,000 each; and
  • 250 employees $250 each.


"Our 'Above and Beyond' program spotlights our employees who take great care of our customers and also work hard each day to support their fellow colleagues," said US Airways' Chairman and CEO Doug Parker. "We take pride in recognizing these employees for a job well done. While many employees view their actions as 'simply doing their job,' we see it as going the extra mile to help us continue to run a great airline."

Since the program's inception in 2006, the airline has received more than 270,000 A&B coupons and has awarded nearly $6.5 million to more than 8,500 employees. US Airways congratulates the following $10,000 recipients. Below is a list of comments from managers and customers received during the second quarter drawing:
  • Charlotte, N.C. flight attendant: "Had a great trip to Mexico City. The flight attendant was great and made me feel like I was home. Keep up the great work!"
  • Winston-Salem, N.C. reservation-sales agent: "Thank you for excellent customer service."
  • Winston-Salem, N.C. reservation-sales agent: "One of our station managers wanted to recognize your excellent customer service skills."
  • Winston-Salem, N.C. reservation-sales agent: "Agent went out of their way to make the ticketing experience painless. You are great!"
  • Winston-Salem, N.C. reservation-sales agent: "Thank you for taking such good care of our customer. Your customer service is much appreciated."
  • Winston-Salem, N.C. reservation-sales agent: "You were incredibly helpful and friendly after a frustrating experience. Thank you."
  • Phoenix reservation-service agent: "A class act – US Airways is lucky to have this agent on the team. Very helpful to me and my wife."
  • Phoenix reservation-service agent: "Great service"
  • Pittsburgh mechanic: "Thank you for your service and working to complete a repair."
  • Philadelphia airport customer service agent: "Thank you for all you do for US Airways. The passengers recognized your excellence."

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free


Chart of I:DJI
DOW 16,472.37 +200.36 1.23%
S&P 500 1,951.36 +27.54 1.43%
NASDAQ 4,707.7750 +80.6910 1.74%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs