“BloomNet is proud to welcome David Heroman and Mary Beth Harrold to our Quality Care Board,” said Mark Nance, AAF, President of BloomNet. “Their insightful ideas and extensive expertise combined with that of our other vastly experienced Board members are tremendous assets as we constantly work to strengthen the BloomNet Quality Care Program...focusing on all aspects of quality and adding to our rigorous quality standards to elevate the floral buying experience for customers and create more opportunities for BloomNet Professional Florists to grow their businesses.”The BloomNet Quality Care Program strives to promote, encourage and facilitate a sharing of ideas and best practices among retail florists as a way of increasing sales and profit potential for all BloomNet Professional Florists. Among the Program’s criteria are: maintaining an attractive and professional shop appearance; maintaining adequate refrigeration for fresh floral inventory; using only the highest quality fresh flowers in all orders; employing well-trained and skilled design and sales personnel; maintaining adequate same-day delivery capability; filling all incoming orders to full value; communicating with fellow florists in a timely manner; making certain that customers are totally satisfied regarding all orders; maintaining accurate records on all orders; and communicating information about all substitutions to sending florists. As part of the program, florists and their collective staff members who exhibit quality excellence can be nominated for an Award of Quality Achievement.
BloomNet® Quality Care Program Names Two New Board Members
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